Privacy Policy
Effective Date: 10/01/2025
1. Information We Collect
We may collect the following types of information when you interact with us:
- Personal Information: name, phone number, email address, mailing address, and payment information.
- Project Information: details about your property, requested services, and related project notes.
- Communication Information: text messages, emails, and phone call records related to your service inquiries.
- Technical Information: IP address, browser type, device identifiers, and usage data from visiting our website.
2. How We Use Your Information
We use your information to:
- Provide remodeling, painting, flooring, electrical, plumbing, and other contractor services.
- Respond to inquiries, schedule appointments, and communicate about your projects.
- Send invoices, estimates, and service updates.
- Improve our services, website, and customer experience.
- Comply with applicable laws and regulations in the State of Texas.
-We use your information, including communication records, to provide and improve our services, respond to your inquiries, and communicate important updates.
3. Text Messaging & Project Communications
Monarch & Crown Services LLC. Terms and Conditions / Privacy Policy.
Monarch & Crown Services LLC respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data.
• Data Collection: We will collect your name, E mail address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.
• Data Usage: We use your data solely for sending Customer Care.
• Data Security: We protect your data with secure storage measures to prevent unauthorized access.
• Data Retention: We retain your information if you are subscribed to our SMS service. You may request deletion at any time.
• MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
• Messages are recurring, and message frequency varies.
• Contact Monarch & Crown Services LLC. at (214) 389-8124 or accounting@monarch-crown.com for HELP or to STOP receiving messages.
• Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or UNSUBSCRIBE to accounting@monarch-crown.com or (214) 389-8124 After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.
• You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.
Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Monarch & Crown Services LLC., will not sell, rent, or share the collected mobile numbers.
4. Sharing of Information
We do not sell or rent your personal information. We may share information only with:
- Service providers and subcontractors who assist in delivering contracted services.
- Payment processors and financial institutions for billing purposes.
- Government authorities when required by law.
5. Data Security
We implement reasonable physical, technical, and administrative safeguards to protect your personal information. However, no method of storage or transmission is 100% secure, and we cannot guarantee absolute security.
We do not transfer your personal data to any external organizations under any circumstances.
We have strict internal controls and security measures to prevent unauthorized access or sharing of your information.
6. Your Rights
As a Texas resident, you have the right to:
- Request access to the personal information we maintain about you.
- Request correction or deletion of your personal information, subject to applicable law.
- Opt out of receiving marketing communications.
7. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children.
8. Updates to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” above reflects the latest version. Continued use of our services constitutes your acceptance of any updates.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:
Monarch & Crown Services LLC
909 W Holiday Dr. #40
Fate, TX 75132-9998
legal@monarch-crown.com
214-389-8124